Returns & Refund Policy
Last updated: October 28, 2026
1. Overview
ROYAL FURS aims to provide products that conform to their descriptions and agreed specifications.
This policy explains statutory withdrawal rights, returns, refunds and remedies for defective or non-conforming products.
It does not limit any mandatory rights available under applicable consumer protection law.
2. Standard Products — 14-Day Withdrawal
Eligible consumers purchasing standard products through our website generally have the right to withdraw from the purchase within 14 calendar days without giving a reason.
The withdrawal period normally begins on the day the customer, or a designated person other than the carrier, receives the goods.
For orders delivered in separate shipments, the applicable period generally begins when the last item is received.
3. How to Exercise the Right of Withdrawal
To withdraw from an eligible purchase, send a clear statement to:
Include your name, order number and the product concerned.
The withdrawal notice must be sent before the applicable withdrawal period expires.
Customers may use the withdrawal form at the end of this policy, but its use is not mandatory.
4. Returning Products
After notifying us of withdrawal, customers must send the goods back without undue delay and no later than 14 days after communicating their decision to withdraw.
Please contact us before dispatching a return so that we can provide the appropriate return instructions and destination.
Do not send goods to the registered office without first obtaining the applicable return address.
5. Return Shipping Costs
For an eligible change-of-mind withdrawal, the customer bears the direct cost of returning the goods, unless ROYAL FURS has expressly agreed otherwise or applicable law requires us to bear the cost.
Where products are defective or non-conforming, return and remedy costs are handled in accordance with applicable consumer protection law.
6. Condition of Returned Products
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning.
Customers may be responsible for any reduction in value resulting from handling beyond what is necessary for such inspection, in accordance with applicable law.
Opening packaging or reasonably examining a product does not automatically remove statutory withdrawal rights.
7. Refund Processing
For valid statutory withdrawals, we will reimburse payments received for the relevant goods, including standard outbound delivery costs where required by law.
Additional charges arising from a customer’s choice of a more expensive delivery method than the least expensive standard delivery offered need not be reimbursed where applicable law permits.
Refunds will be made without undue delay and within 14 days after we are informed of the withdrawal.
We may withhold reimbursement until we receive the returned goods or the customer provides evidence of having sent them back, whichever occurs first, where legally permitted.
Refunds are normally made using the original payment method unless otherwise expressly agreed.
8. Bespoke and Personalised Products
The statutory 14-day withdrawal right does not generally apply to goods genuinely made to the customer’s specifications or clearly personalised, where the relevant legal exception applies.
Examples may include garments manufactured to individual body measurements or specifically agreed non-standard designs.
Simply selecting a standard catalogue size, colour or predetermined option does not automatically qualify a product for this exception.
The applicable status of a custom order will be communicated before the order is finalised.
The exception does not remove the customer’s rights if the goods are defective or do not conform to the agreed specifications.
9. Defective or Incorrect Products
If a product is defective, damaged or does not conform to the contract, please contact info@royalfurs.eu.
Include the order number, a description of the issue and, where possible, photographs.
We will assess the issue and provide the remedies required by applicable law.
Depending on the circumstances, these may include repair, replacement, a price reduction or a refund.
Eligible EU consumers generally benefit from at least two years of statutory protection against non-conforming goods.
10. Natural Fur Characteristics
Genuine fur is a natural material and may exhibit differences in colour, shade, density, texture and hair direction.
Such characteristics are not automatically defects.
However, natural variation does not excuse a product that materially differs from its description, agreed specifications or applicable quality requirements.
11. Exchanges
Customers wishing to exchange a standard product should contact us to discuss availability.
Any exchange arrangement is subject to stock availability and applicable statutory rights.
12. International Returns
Customers returning goods from outside the European Union should contact us before shipping.
Customs declarations may be required for international returns.
We will provide available return instructions, but customers remain responsible for following applicable shipping and customs requirements.
Statutory rights are not reduced by these administrative procedures.
13. Model Withdrawal Form
To: ROYAL FURS — UAB MIRQUURIUS LT
Email: info@royalfurs.eu
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product(s):
Order number:
Ordered on:
Received on:
Consumer’s name:
Consumer’s address:
Date:
Signature (only if submitted on paper):
14. Contact Information
ROYAL FURS — UAB MIRQUURIUS LT
Company registration number: 303020317
Vilties g. 4, LT-31118 Visaginas, Lithuania
Email: info@royalfurs.eu
Website: https://royalfurs.eu